Help & Support
A real person reads every message
If something is broken or confusing, write to soloprecious65@gmail.com. The answers below cover what comes up most.
Progress and devices
I got a new phone. Where is my campaign?
If you signed in with Google on the old device, sign in with the same account on the new one and your progress is restored — including anything you played on the new device before signing in. Nothing is lost in either direction.
If you never signed in, progress is tied to an anonymous ID stored on the old device. Android's own backup restores it during setup in many cases. If it did not, we unfortunately cannot identify which record was yours. Signing in is the only reliable protection, and it takes one tap in Settings.
Signing in does nothing / closes immediately
This is almost always a Google Play services issue on the device rather than the game. Make sure Google Play services is up to date, that you have a network connection, and that at least one Google account is added to the device. If it still fails, send us your player ID (Settings → tap the ID to copy it).
Ads
I watched an ad and got nothing
A reward is granted only when the ad network confirms the video was watched to the point it counts. If you close an ad early, no reward is given — and no ad is deducted from your daily allowance either. If you watched one in full and got nothing, tell us roughly when and which offer it was.
There are no ads to watch
There is a daily cap on rewarded ads, on purpose — the offers go quiet once you reach it and return the next day. Offers also hide when you are offline or when no ad is available to show.
How do I change my ad consent?
Settings → Privacy options. This appears where privacy law requires it, and your choice is applied to every future ad request.
The game itself
It runs badly or gets hot
Settings → Graphics → Smooth drops the heaviest effects and is the single biggest win on older devices. AUTO also steps down on its own when it detects dropped frames.
Text looks corrupted, or the game crashes during big explosions
This points at the device's graphics driver rather than at your install. Please tell us your exact device model — that specific report is genuinely useful and we have a fallback renderer we can switch on.
The leaderboard is empty or unavailable
“Unavailable” means we could not reach the server — usually a network issue, and it resolves itself. An actually empty board means nobody has posted a score for that period yet. The game deliberately never invents rivals to fill it.
My daily challenge is different from my friend's
It should not be. Everyone on Earth gets the same generated sector each day. If you genuinely see different layouts on the same date, that is a bug worth reporting — include the date and both device models.
Privacy and data
Delete my data
Email us from the address you signed in with. If you never signed in, include the player ID from Settings — without one or the other there is no way to tell which anonymous record is yours. Full detail is in the privacy policy.
Turn off notifications
Settings → Reminders. Switching it off cancels everything already scheduled, not just future reminders. There is no reduced setting, because “off” should mean off.
Still stuck?
Email soloprecious65@gmail.com with your device model, Android version, and your player ID from Settings. Those three things resolve most reports on the first reply.